1.    Our Guarantee

1.1.    Quality and delivery assurance:

Speechly Languages (Pty) Ltd, trading as Speechly Language Agency, explicitly guarantees both quality and adherence to agreed-upon delivery dates for language services, including translation, copy editing, subtitling, transcription, and other related services.

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1.2.    Client satisfaction:

1.2.1.    If a completed job fails to meet satisfaction, Speechly Language Agency commits to delivering a revised version at its own expense. 

1.2.2.    In the event the second version remains unacceptable, the client retains the right to seek partial or total reimbursement. Contesting procedures are outlined below.

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1.3.    Delay compensation:

In cases of delivery delay exceeding 50% of the total time budget for language services, solely due to Speechly Language Agency's fault, reimbursement up to 100% of the job cost shall be facilitated.

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2.    General Sales Conditions

2.1.    Applicability:

These general sales conditions apply to all agreements between Speechly Language Agency and clients for language services.

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2.2.    Order confirmation:

Language service requests must be accompanied by an order confirmation, including the agreed-upon price, sent via email. Speechly Language Agency reserves the right to decline commencing a job without explicit confirmation.

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2.3.    Technical documentation:

Technical documents should be accompanied by client-supplied reference documents, along with any pertinent drawings or diagrams for language services, including translation, copy editing, subtitling, and other related services.

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2.4.    Cost calculation:

The cost of language services is calculated based on the word count in the source language, unless otherwise specified in writing.

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2.5.    Cancellation policy:

In the case of order cancellation, all completed work for language services is billed at 100%, while suspended work is billed at 50%.

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2.6.    Invoice settlement:

Unless otherwise specified, invoices for language services must be settled within five working days from the date of issuance.

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2.7.    Late payment:

2.7.1.    Any late payment or failure to pay may lead to the immediate collection of the entire amount due, with interest calculated according to the official rate of the South African Reserve Bank and the NCA. 

2.7.2.    The client must reimburse any expenses incurred by Speechly Language Agency to settle the outstanding payment.

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2.8 Work suspension:

All ongoing work and orders for language services will be suspended in the event of late payment.

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3.    Liability

3.1.    Complaints procedure:

3.1.1.    Complaints will be considered only if received by electronic mail within seven days of job delivery for language services. 
3.1.2.    Complaints must include the original documents, disputed translations, and a an explanation of the disputed content. Post this period, the content delivered is considered correct.

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3.2.    Client reimbursement:

3.2.1.    In the event of an unsatisfied client filing a complaint within the established deadlines, Speechly Language Agency agrees, at its own expense, to deliver an edited version of the disputed language services within a timeframe equal to half of that initially established for the job.
3.2.2.    The second document will be used to assess the quality of the language services for reimbursement, at Speechly Language Agency's discretion.

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3.3.    Delays and modifications:

3.3.1.    Speechly Language Agency is not liable for delays caused by malfunctioning faxes, modems, email, registered mail or carriers not directly controlled by Speechly Language Agency. 

3.3.2.    In the case of late delivery where the delay is more than half of the established delivery time and directly and solely attributable to Speechly Language Agency, a reimbursement shall be paid, to be established between the parties, up to an amount of 100% of the job delivered late. 

3.3.3.    Defects present in one part of the language services provided shall not be grounds for questioning the entire translation. Speechly Language Agency reserves the right to make modifications to the translation in such cases.

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3.4.    Technology, cloud services and AI tools

3.4.1.    Speechly Language Agency uses trusted technologies –  including Computer Assisted Translation (CAT) tools, secure cloud storage and from time to time AI-assisted software – to improve accuracy and efficiency. These tools may be our own or provided by trusted third parties.

3.4.2.    We follow strict internal guidelines to ensure ethical, responsible use. No client data is ever used to train AI or other systems.

3.4.3.    By working with us, you consent to the use of these technologies.

 

3.5.    Legal Matters:

3.5.1.    Only written agreements between the parties for language services shall be considered. 
3.5.2.    These terms and conditions shall be interpreted and implemented in accordance with the law of the Republic of South Africa. Any dispute arising from these terms and conditions shall be exclusively subject to the jurisdiction of the courts and/or Tribunals of the Republic of South Africa.
3.5.3.     In the event of failure to pay, all representation of partial or total reproduction of such language services shall be deemed illegal. Speechly Language Agency reserves the right to request immediate payment of the language services and compensation for copyright, where applicable, from a client who uses unpaid material.

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4.    Harmful Content

4.1.    Workplace safety and content standards:

4.1.1.    Speechly Language Agency prioritises a safe environment for its workforce, including staff and freelancers. 

4.1.2.    Speechly Language Agency does not support the propagation of hateful and derogatory content, including violent and graphic material, and reserve the right to cancel any order deemed violent or inappropriate.

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4.2.    Translation of potentially harmful content:

Speechly Language Agency recognises that clients may request to translate potentially harmful content for educational or professional purposes, including graphic, violent, or sensitive material. To guarantee the safety of staff and freelancers, clients are requested to provide information on such content, flagging potential triggering material upon placing the order request.

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5.    Non-Discrimination

5.1.     Inclusivity:

Speechly Language Agency is committed to maintaining a non-discriminatory environment for freelancers and clients. We strictly prohibit any form of discrimination based on race, ethnicity, social status, religion or belief, language, gender identity, sexual orientation, disability, age, geographical location, or any other status. We strongly uphold the principles of equality, respect and inclusivity for everyone engaged in our operations.

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5.    Contact information

For any questions, concerns or complaints regarding our General Terms and Conditions, please contact: legal@speechlylanguages.com